Code of Practice
Code of practice for domestic laundry and dry or wet cleaning services produced by TSA in consultation with the Office of Fair Trading
A Fair Deal For Customers
TSA Members undertake not to restrict their liability under the general law and shall so far as is reasonably practicable:
1 Handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.
2 Highlight problematic items to the customer and if necessary, encourage customer to sign a clear, fair waiver with clear communication.
3 Investigate any complaint promptly and, if requested, re-process, free of charge, any article which is unsatisfactory due to fault on our part.
4 Pay fair compensation for loss or damage due to negligence on our part as per industry Fair Compensation Guidelines.
5 Train our staff to be competent, courteous and helpful at all times.
6 Keep our shops, vans, containers and premises clean and tidy.
7 Maintain the highest possible standard of quality and service consistent with the price charged.
8 Display in shop premises a list of prices for standard articles.
9 Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.
10 Strive to maintain industry knowledge and high level of training within staff.